Frequently Asked Questions

Contact our team with your collection and delivery postcodes, likely moving date and a description of what needs moving. A property survey helps us assess your belongings and access before preparing a quotation. Mention packing, storage and any unusually large or delicate items at the start so these can be considered in the plan.

The amount to move, the journey, access at both properties and the help you need all affect the work involved. Stairs, a long walk between the property and vehicle, packing or dismantling can change the time and resources required. Compare quotations against the same inventory and services, and check what is included rather than judging on the headline price alone.

Contact Thomas Firbank while you are planning your move, rather than waiting until you have exchanged contracts. You can arrange a survey and discuss your requirements before your completion date is confirmed. Tell us your likely timescale and keep us updated as it changes. Getting a quotation does not reserve a moving date: confirm availability and the booking arrangements with our Bath team.

We do not offer weekend moves. Evening office moves are available on request, subject to availability and an agreed quotation. Discuss the timing of your move with our Bath team before booking; do not assume an out-of-hours slot is included.

Yes. Tell us that your date is provisional and explain any deadlines you already know about. We can discuss your requirements while you work towards a confirmed date. Ask the office how date changes would affect your booking before you commit.

Contact us to check availability. The options depend on the notice available, the size of the move and the crew, vehicles and services required. Have your postcodes, inventory and access details ready. Our short-notice removals guide explains what information is useful; it is not a guarantee of same-day availability.

No. Alongside removals in Bath, we arrange moves involving the surrounding area and destinations farther afield. Tell us where you are moving from and to so we can advise on the appropriate service. For an overseas move, see our international removals service.

Yes. Our small-moves service covers lighter loads as well as smaller properties. We also provide office removals. For business moves, explain your equipment, building-access arrangements and any deadlines for getting back to work.

Yes. We offer professional packing, including help with fragile belongings. Discuss the level of assistance you want when arranging your quotation. Make sure the agreed plan explains what will be packed and when, rather than assuming packing is included in every removal.

You can do your own packing, and we can supply packing materials. Ask what is suitable for your belongings before buying or filling boxes. Use manageable loads, protect fragile items individually and label boxes with their destination room. Check how owner-packed goods are treated under the cover and terms applying to your move.

If you are packing yourself, aim to have everything ready before the removal team is due to load. Leave out only the essentials you will carry separately. If we are packing, agree the timetable with the office and identify anything that must remain accessible until you leave.

Set aside keys, important documents, medication you need, phones and chargers, and essentials for the first night. Keep valuables such as jewellery and cash under your own control. Clearly separate this bag from the items being moved so it is not loaded by mistake.

Ask during your survey. The right approach depends on the furniture’s construction, its contents and how it must be carried. Remove loose fragile items and valuables, and do not assume a heavily filled drawer unit can be moved safely. The team can advise what needs packing separately.

Tell us which beds, wardrobes or other items need attention before the quotation is agreed. Dismantling and reassembly must be included in the agreed scope where required; it should not be assumed for every item. Point out fitted furniture, previous repairs or missing fittings so any limitations can be discussed.

Confirm preparation requirements before moving day. Unless specifically agreed, arrange for appliances to be safely disconnected, drained and ready for transport. Follow the manufacturer’s guidance and use an appropriately qualified tradesperson where needed. Do not assume plumbing, electrical or gas work is part of a standard removal.

Once you have unpacked, ask our office about collecting the materials supplied for your move. Keep reusable boxes dry and in good condition. Confirm which materials can be collected and the arrangements for your address rather than disposing of everything immediately.

Tell us about both properties: floors, lifts, narrow doors, tight stair turns, long paths, steps and the likely loading position. Photos can help explain a restriction, but further measurements or a survey may be needed. Include building rules or lift-booking requirements that could affect the move.

For a move involving a Georgian townhouse, basement flat or upper-floor property in Bath, tell us about narrow staircases, tight turns, steps and any restrictions on using a lift. Narrow streets, limited loading space and a long carry between the vehicle and your door can also affect the plan. Share photographs and measurements during your survey so we can assess the access, vehicle and crew requirements before moving day. Any specialist access solution must be assessed and agreed separately.

Discuss parking at both addresses with our office before the move and agree who will make any necessary arrangements. Do not assume that an ordinary parking permit reserves space for a removal vehicle. Check the relevant council or property manager’s requirements in good time and tell us about restrictions that could affect loading.

Raise the concern during the survey, particularly if an item was assembled inside the room or previously brought in by another route. The team will need to assess the item and the available access. Do not assume window removal, hoisting or structural alterations are available or included; any specialist solution needs separate assessment and agreement.

We can discuss specialist handling as part of your move. Identify these items in advance, including their dimensions, condition and access requirements, so the team can confirm what is needed. Make sure any agreed packing, handling and cover arrangements are recorded in your quotation.

Keep the agreed loading area available, clear the routes through the property and separate anything that is not going. Label boxes by room and point out items needing special attention. Before leaving, check cupboards, loft spaces and outbuildings for belongings that might otherwise be missed.

Agree this with our office in advance. You or an authorised representative should be available to confirm what is moving, answer questions and show where items belong at the destination. If you cannot attend, discuss access, contact details and who will be authorised to give instructions.

Keep the office and crew informed as soon as you know there is a delay. The next steps depend on how long access is delayed and the arrangements for your move. Ask before booking how waiting time or a failed delivery would be handled and charged; do not assume either is automatically included.

Contact the office promptly and confirm your request in writing. The notice given and the terms of your booking affect any charges and the availability of a replacement date. Check your quotation and the removals terms before making changes.

Yes. Storage can be combined with a move when collection and delivery dates do not match. Tell us roughly how much needs storing and for how long, and discuss collection, storage and redelivery together. If dates are uncertain, explain that when requesting your quotation.

The best option depends on what you are storing and how often you need access. Container storage can suit belongings being held between moves, while self storage may suit customers who want to visit their unit. Ask us to compare the access arrangements, space and costs for your needs.

Confirm the arrangements for your chosen storage service before booking. Ask about notice, opening times, any retrieval or handling charges and how access is organised. If you expect to need certain items regularly, identify them before packing so the storage plan can take this into account.

Discuss what is going into storage, which items are fragile or valuable, and anything you may need to retrieve before redelivery. Ask our team to explain the inventory process and how your belongings will be packed and protected for the storage service you choose. Keep your own record of important items and agree any special handling and cover requirements before collection.

Ask for a quotation covering collection, any packing, storage and eventual redelivery, so you can see which costs are included and which are separate. Confirm the billing period, payment dates, access or handling charges, and how a change in storage duration affects the price. Give us notice when you are ready for delivery and confirm the address, access and available dates with the office.

Start with an inventory, including larger furniture and an estimate of the boxes. Our team can help assess the space required. A room count alone may not reflect how much you own, and oversized items may need particular arrangements.

Yes. Restrictions apply, so check the terms for the service you are booking and declare anything unusual before collection. Do not pack hazardous or flammable substances, perishable food or living things for storage. Ask about any item you are unsure of rather than assuming it can be accepted.

Follow the payment instructions and due dates supplied with your booking. Ask the office to confirm the accepted payment method and any staged payments before you commit. The applicable arrangements are set out in your quotation and terms and conditions.

Ask the office to explain the liability limits and any additional cover available for your particular move or storage booking. Declare valuable items and discuss their replacement value before the work starts. Check exclusions and the treatment of owner-packed goods; do not assume all items are covered for their full value automatically.

Tell the crew and contact the office promptly, keeping photographs and details of the item and damage. Follow the written notification requirements and deadlines in the terms applying to your booking. Avoid disposing of the item or packaging before you have discussed the next steps.

Thomas Firbank offers Bath removals, professional packing and storage, allowing you to discuss these parts of your move together. Our survey is an opportunity to explain your property access, important belongings and moving dates so the quotation reflects the work you need. Ask our team about experience with properties like yours, and read customer reviews alongside the services and terms in your quotation.