Live Google Reviews
Tracey “Tracey” Stoppard-Brown
16:45 21 Jul 21Very friendly bunch of staff and extremely efficient. So helpful could not fault them.
08:02 04 Jul 21Made a stressful experience infinitely easier - reliable and professional. Nothing broken!
11:55 22 Jun 21Arrived on time and were very efficient.
09:06 02 Jun 21Fantastic service throughout. Friendly, helpful and professional. We were very happy and we would definitely use this company again.
16:09 21 May 21We have used Thomas Firbank before and so the firm was our first choice. We were quite right. Their surveyor was efficient and helpful, arrangements were made speedily, and the crew turned up on time. The crew were exceptionally good: we explained how the various boxes should be labelled and they followed our instructions to the letter. They were polite, careful and remarkably quick, both in loading and unloading. Firbank is an impressive firm and I wouldn't hesitate to recommend it to anyone.
06:45 20 May 21All of the team at Thomas Firbank were excellent: the initial phone contact, the survey, and the removal team. Everyone was extremely professional, efficient and very friendly. We wouldn't hesitate to recommend them. Thank you guys.
11:04 22 Apr 21Very quick and easy process and the man was very helpful. The guys that came to take our stuff were very polite and took great care of our furniture. The storage place looks fantastic, very secure and spacious.
18:06 18 Apr 21I would highly recommend Thomas Firbank removals. The removal men were attentive and respectful and did everything they could to move us safely into our new house. They stayed late to ensure the removal was complete- friendly and very helpful.
18:32 15 Apr 21Very professional team, friendly, cheerful working very hard and efficiently, taking away a lot of the moving stress. Big thank you to the guys.
10:56 05 Apr 21Thomas Firbank's service has been impeccable from start to finish. They were also very flexible with storage and second removal arrangements.
18:47 26 Mar 21Efficient, polite, extremely helpful, on time, tidy, secure and careful packing, accommodating. All round brilliant. Thank you
19:30 01 Mar 21We would definitely recommend Thomas Firbank Removals. They were very professional, helpful and polite. It was nice to be able to use a local firm and they were no more expensive than the national companies. The team who came out to pack and do the removals were fantastic - very friendly, reassuring, hard-working and careful with our belongings. We felt as if nothing would be too much trouble for them. There was only a slight mix-up in the office diary with the final day, which was quickly sorted out. Overall, the whole team really helped to make the move as stress-free as it could be, and if we ever moved again we would certainly go back to them.
11:39 15 Feb 21Great job , 5*
21:17 31 Jan 21Excellent service, helpfull lads who listened to our needsHave recommended to friends moving soon
12:52 04 Jan 21Highly recommended - the team in the office were responsive and extremely patient with constant changes to the dates and locations. The guys that did the removals were extremely polite and nothing was too much trouble for them.
19:54 29 Oct 20Tidy, timely and efficient. Not cheap, but hassle free. Stored our stuff for a few months, and everything came back in as good condition as when it was collected. Would use again.
09:51 22 Oct 20I have used Thomas Firbank Removals four times now, twice for international moves and twice for moves within England. I've also stored furniture and other items in their Gillingham repository. I wouldn't consider using any other company. All the teams are professional, speedy and first rate. Highly recommended.
18:17 16 Sep 20This removal firm was brillant. They were careful with my possessions and good natured and friendly during the whole day. I had 4 vans loaded and unloaded all during the same day. Highly recommended.
14:14 14 Sep 20We had our furniture delivered from storage. Super efficient and courteous as with our move to storage. Our stuff was in good order and the redelivery went really well. The chaps were polite and very flexible putting everything where we needed it. Great job, many thanks.
16:08 21 Aug 20
05:41 17 May 20A first rate service. The removals chaps were highly efficient and most helpful!
05:51 06 Apr 20We were very impressed by Firbanks from start to finish. The quote was prompt from Tom and they helped us out at a very stressful time.Pete + Damian were a great team ,worked extremely hard + FAST, and were very efficient. And I am particularly grateful for their huge efforts with my piano. Thank You!!!
12:51 28 Mar 20Have to reward full marks for stepping in when initial firm unable to carry out the job.Easy-going & competent team..who went 'extra mile' in difficult circumstances..Many thanks Guys & keep safe.
19:07 26 Mar 20We just used these guys to move us from London to Surrey in extremely difficult times.We should have been moving to Bath but the world changed and we had to adapt and so did they without issue.They were brilliant, punctual, efficient, careful and with relentless energy.I’d highly recommend.
10:42 21 Mar 20The lads did a great job and I was very happy with them and the move. They were extremely helpful, cheerful and professional.
15:10 09 Mar 20We have used Thomas Firbank for two removals and on both occasions we were highly impressed with them. They managed the entire process calmly and very efficiently, from the point of obtaining quotes from Tom, through to completion. We highly recommend them. Ingrid Sidmouth
07:34 01 Mar 20They dropped of boxes in plenty of time for packing, arrived on time, worked really quickly, nothing damaged and all put where we wanted. Would highly recommendTrevor
19:32 11 Feb 20Excellent, friendly and helpful service from the first phone call right through to the surveyor and moving team. We also left stuff in storage with them for 6 months. A successful experience all round!
12:26 10 Feb 20I can't fault the team from Thomas Firbank. They gave us the impression that nothing was too much trouble and made the who process of moving as stress free as possible. I definitely recommend them and will use them if I ever move again.
19:38 25 Jan 20Thomas Fairbank removals were superb, all the way from the initial contact and quote to the packing and removal. We had several quotes for our move and I would’ve chose Thomas Firbank on that initial contact alone. Tom was professional, polite and open - he stated that they weren’t the cheapest, but in my view you get what you pay for. The team who did our pack and move were top notch, 3 of them made short work of our rather cluttered 3 bed. All the packaging was provided and breakables were packaged very well. Tom popped in to see how the move was going and have a chat. It’s good to see the company take a genuine interest I can’t recommend them highly enough and I wouldn’t hesitate to use them again.
07:58 15 Jan 20This company really saved me last Thursday. My related chain was a complete nightmare and I was unable to book Thomas Firbank until the day before our move. We had 3 lorries and 8 of the most polite, hard working and careful men that ever there are. HIGHLY recommended.
16:43 06 Jan 20Excellent service. Tom was very helpful in providing a quote which included a few months storage, every query answered promptly by the team.The removal guys at both ends were friendly, efficient, fast and on time.Highly recommended.
10:34 09 Dec 19They were excellent - turned up on time - they were polite, were quick and efficient loading up and unloading. We had some issues which meant some delays on the day, but the guys took this in good humor and without issue.Would highly recommend.
19:09 06 Dec 19extremely polite workforce and a pleasure to deal with
17:07 27 Nov 19We were very pleased with the removal which was staged over 2 days. The removal men were friendly, quick and generally careful: there were only minor scrapes to 2 items of furniture. The only reason for not awarding 5 stars overall was that we needed to be vigilant to ensure that they took what we considered to be the necessary precautions to protect floor surfaces, although I acknowledge that we are fussy in this regard. We would consider using this company again if we move again although we hope the need will not arise.
00:25 20 Nov 19We recently moved from a very large townhouse in Bath with Thomas Firbank. They weren't cheap, but they did an absolutely amazing and fast job. Their many staff could not have been more friendly and helpful, responding cheerfully and positively to our endless requests.
19:28 16 Nov 19From when Tom Griffin came round to give me a quote to the time the guys came to remove and put everything in storage for me, I have had excellent service, very prompt, good time keeping and nothing too much trouble from the guys. I am sure the next part of the removal service will be just as stress free as the first time, Thankyou all for a brilliant service, would highly recommend.
20:19 12 Nov 19What brilliant all-round service. We had a messy move out in difficult circumstances due to a substantial 5 month build for disability. Everyone at Thomas Firbank was amazing and couldn't have been more helpful. What could have been another stressful part of the year was made so much easier. Thanks so much to the team.
09:02 03 Nov 19We had the best experience with these lovely chaps! Nothing was too much trouble. They were extremely well humoured and tolerant of our chaotic house! Seriously.... we had a lot of s*** to pack! And they did it with smiles and patience. Couldn’t have asked for more. From initial contact to Tom popping by to quote and then the prompt arrival and major move - it was faultless and seamless. Thoroughly recommend this company and would definitely use them again - although if they see our number they might not pick up the phone!!! 🤪
17:00 14 Oct 19Recently used Thomas Firbank Removals for my parents house move. It was the first time they had moved in 48 years and was a massive moment for them. The team from TFR were brilliant: they were courteous, efficient and accommodating. Nothing was too much trouble and they made the whole process so much easier than it could have been. 10/10 - Thank you!
15:38 14 Oct 19Swift, good value, kind and careful - I have moved twice with Firbank and will move with them again.
20:57 07 Oct 19The moves from old house to storage and back to the new property all went on schedule and smoothly enough with helpful and friendly removals teams. I would most likely use Thomas Firbank if I ever have to move again.
08:56 23 Sep 19Thank you so much for a brilliant removal service. Paul in the office suggested a perfect solution for our needs and everything on the day went very smoothly and and to time. A problem with one piece of furniture was handled without fuss. Excellent value for money.
21:37 27 Aug 19Very pleased with the service. Accommodating to our needs & all questions answered beforehand and packing materials provided prior to moving day. On the day everyone worked tirelessly and were polite, considerate and efficient.
17:22 21 Aug 19Great service, good price. Most of the removal men worked on a niggly job with good humour.
12:50 20 Aug 19The team at Thomas Firbank were amazing, they took the stress out of our move and I can't say how brilliant they were. I would not hesitate to recommend them to anyone as they did a first class job for us..... thank you.
10:43 19 Aug 19Highly recommend. They provided a very high quality service taking exceptional care with all of our belongings.
Alexandra de Laszlo
20:11 10 Aug 19Moving my things with Firbank was a good experience from beginning to end. Very friendly and helpful telephone conversations before the move, friendly and efficient movers. I highly recommend them. The price was good too.
10:57 31 Jul 19Thomas Firbank provided an excellent, value for money service. Tom Griffin conducted the home survey and diligently followed through with a professionally presented quotation and follow up call. On removal day, a super team of four worked tirelessly, nothing was too much trouble. I am especially grateful for their moving of heavy garden planters and potted trees. Their can-do approach definitely took the stress out of the day. Highly recommend!
13:11 30 Jul 19Excellent, professional service received for one of our customers.
21:57 09 Jul 19Faultless from start to finish, all the guys were polite and very respectful.The job itself was done very quickly and was a lot less stressful than we’d ever imagined.Many thanks
19:07 09 Jul 19We used Thomas Firbank Removals for a recent move, and we found the service to be very professional and efficient. They moved the furniture very efficiently, and expertly navigating the stairs and doors from our flat to the van. Highly recommended!
14:38 03 Jul 19Super team, from start to finish a brilliant job. Fantastic service from start to finish- thank you! We are very pleased to have booked Thomas Firbank and highly recommend them.
10:16 16 Jun 19We had only a relatively small job (by the hour), but they gave us full service, arrived at the removal property dead on time - and even discounted the final bill when delayed by traffic in between the two properties. Very much recommended!
17:32 07 Jun 19The guys were a great team and looked after our possessions carefully. Nothing was too much trouble. Thank you and well done.
19:13 06 Jun 19We used Firbanks for a move 5 years ago and had such a positive experience that they were my first choice for furniture storage during a refurbishment project.Again the administration was efficiently handled by Henrietta and the team who collected and returned the furniture were polite and helpful, moving some things within the house as well as into their van.No hesitation in recommending Firbanks.
14:42 03 Jun 19Very professional and friendly staff - turned up on time and did the job cheerfully.They also did a move from London with their colleagues at Aussie Man & Van - four-bedroom house moved very professionally and efficiently. Really nice guys too!
11:32 18 May 19We have just completed a 3 day pack and move with Thomas Firbank and their partner company Johnson’s. Everything from the initial quote to the final move was excellent. The team on the days were efficient, friendly, engaged and helpful. They listened to what we needed and were happy to accommodate special requests. It actually all made what could have been a stressful few days much more fun than we expected. Highly recommended.
19:25 12 May 19Moved us from Surrey to Somerset at the end of last year. They were so efficient and worked very hard. I kept trying to encourage them to stop for a rest but they were having none of it.
Families Out Loud
18:00 11 May 19Excellent service. The removal men were efficient and very polite. Thanks for making our move so smooth.
21:02 04 May 19Great service with a very friendly team. Professional, polite, very efficient and a bit of a giggle to be honest. They worked brilliantly as a team and made our move seamless. Even with a delay before we could get into the new property they remained in good spirits . Would highly recommend and would definately use them again if I ever need to move. Please pass on my thanks to all the crew involved.
09:17 29 Apr 19Excellent company, very helpful and efficient
18:48 11 Apr 19Thomas Firbank moved us on 9 April and right from the initial visit by Tom Griffin through to the actual move we have been impressed by the company’s professionalism and friendly approach. Our packing boxes were delivered in very good time and any queries were quickly answered and helpful advice given. On moving day three trucks arrived from Thomas Firbank and their linked companies, with a team of five movers. They set to work immediately by protecting carpets and planning the order of the move. In little over three hours the house was emptied and by three o’clock everything was in the new house. Again the team were friendly, meticulous in their handling of our belongings and willing to discuss issues as they arose.I would have no hesitation in using Thomas Firbank and their linked companies in any further move. Our son who lives in South Wales was so impressed that he is considering asking Thomas Firbank if they do moves in that area.
Sharp Family Law
10:39 11 Apr 19This company have assisted us on more than one extensive office relocation, and their professionalism and efficiency have been excellent throughout. We would highly recommend their services for both business and personal use.
08:15 23 Feb 19Thomas Fairbank completed a move for my mother. From the first contact and then through to the collection and delivery they have been excellent. Our house exchange was on/off and despite this last minute changes and they accommodated us allowing us to move successfully. The two gentlemen Chris and Peter who completed the move were an asset to the company. Polite and hardworking they managed to complete loading, delivery and offloading very efficiently and quickly. Thank you Chris and Peter. I thoroughly recommend using Thomas Fairbank.
11:05 20 Feb 19Excellent service from the team at Thomas Firbank. The office staff were very organised receiving all the deliveries into storage and liaising with the suppliers as necessary and the delivery team were very friendly, polite and helpful on site. A pleasure to work with, thank you.
15:21 14 Feb 19Thomas Firbank were excellent - staff very friendly and they got the job done quickly, efficiently and professionally. They even came back afterwards to collect the empty boxes so that they can be re-used! I would highly recommend them.
08:29 11 Feb 19Professional removal service - helped us to sort out moving some stuff to storage and some to our new property and made the whole process very straight forward.
11:30 21 Jan 19A very professional service for an art handling job at very short notice in Bristol.
15:54 14 Jan 19We used Thomas Firbank for a complicated move from Monmouthshire to Dorset with most of the load going into storage with them and the remainder going to Dorset. They were excellent in every way and the 3 staff worked tirelessly - it took all day to load two lorries. Very polite and helpful.
12:17 11 Jan 19Thomas Firbank provided us with an absolutely excellent service. The whole team were professional, efficient, and approachable and the job ran smoothly from beginning to end. We moved between Christmas and New Year; not the best time to be working, but Jason and his colleagues did the job with smiles on their faces and couldn't have been more helpful. I'd highly recommend the company.
14:55 26 Nov 18The removals guys who showed up were excellent and worked very hard. The move went well. My only negative comment was there was not enough van space for all of our stuff and I had to use my car to transport some of my stuff. I think the estimator got the amount of stuff ever so slightly wrong.
08:41 17 Nov 18We obtained 4/5 quotes for our house move and Firbank were by far the most flexible and competitive...we didn't have a lot to move so we were looking for a company that provided value for money rather than flat fees...this is exactly what we received and we paid by the hour which fitted our budget....the removal crew were early, very friendly and helpful and worked hard to keep the move time to a minimum...based on our experience this is a removal company we would recommend and you have the backing of a large, well organised and properly insured removal team if you decide to chose them
21:06 14 Nov 18Moved from Bradford on Avon to Matlock in Derbyshire. The team was fantastic, and the price competitive. They wrapped and packed everything, and it all arrived safely. Great job!
18:25 11 Nov 18Excellent service, an easy move with polite helpful and happy people doing the moving ... can’t recommend Thomas Firbank more highly
20:32 08 Nov 18polite employees and high quality service
12:50 30 Oct 18Amazing friendly service again, always happy to go the extra mile
09:35 18 Oct 18Really great service - friendly and very efficient. We had to unexpectedly take my front door off to move the large items of furniture in - they dealt with that expertly and replaced the door perfectly afterwards. Great value for money and got everything done in perfect time.
17:33 13 Oct 18From my first phone call to the office of Thomas Firbank I was really impressed. Henrietta was professional and efficient, she did what she said she would do and always in a very timely fashion. I felt the quote was extremely reasonable and I liked the fact that they could store our furniture - I had been looking at using a self-store place locally and it just seemed a bit messy. They guy, Matt and Josh, arrived bang on time on the day of removal, and were polite, friendly and incredibly efficient. When I made them tea they drank it as they worked, rather than stopping and "wasting" time. They dismantled beds and tables in super-quick time and had loaded everything into their van (from our first floor flat) before I knew it. They were undemanding, just got on with the job and were unfailingly professional and efficient - genuinely a joy to have around on a stressful day! I also trusted them implicitly. When I was Googling looking for a removals company I liked Thomas Firbank largely because of their consistently excellent reviews but also because those reviews often mentioned that customers have or would use them again - always a pretty compelling sign of excellent service. I wouldn't fail to give Thomas Firbank the first call if I ever move again - I cannot recommend them highly enough.
14:28 01 Oct 18I can't speak highly enough of your service; Tom was helpful& reassuring beforehand. On the day, Charlie, Rich and Dan were efficient and careful. Not least their cheerful attitude and sense of humour helped make a stressful day easier. Although mine was not a big move, I had been recommended by friends who did a mammoth move to Scotland last year and were delighted by Firbanks. This was a downsizing move with a portion of furniture going to a daughter in London which you were very flexible about. I am more than happy to recommend Firbanks
C J Norman
07:54 17 Sep 18The guys were great - tireless, careful, polite and did it all in good humour. V impressed. Henrietta in the office v professional - a real asset.
21:14 11 Sep 18We moved last Friday, your guys were amazing ! I would recommend Thomas Firbank removals . Many thanks and kind regards.
17:29 01 Sep 18Excellent service . Used for my daughters move across town and then for our move. Nice young lads polite and helpful. Did the job. They will be moving us again in 6 months .
09:16 24 Aug 18My daughter's move was successfully completed this week [August 2018]The initial quote was easy to obtain on line and the move went very smoothly. Firbank have an arrangement with other local removers so can call in people & vehicles as required when they are very busy . We had two really good men, both from other companies who worked so hard and were very friendly and efficient at all times. Will certainly be our first enquiry point when any of the family next move!BP - Bradford on Avon
21:10 23 Aug 18Really good service, no damages, very polite and helpful people throughout what can be a stressful time.Would definitely recommend them to anyone in the area.
09:57 20 Aug 18I would certainly use and recommend Thomas Firbank again. A delight to speak to Henrietta in the office and Scott and his team were efficient, careful and responsive to any request made.(Very interesting to hear, too, that the original Thomas Firbank lived in the village!!)
16:18 18 Aug 18Excellent removal company well priced and very efficient
17:10 15 Aug 18The guys that helped us move on Friday were an absolute delight. Really cheerful, professional and really very helpful. I would happily recommend Thomas Fairbanks removals.
17:04 03 Aug 18Excellent, service booked 2 men and a van forShort journey . Arrived early, worked hard. Thank-you. Have booked them again for our main move and storage .
17:12 30 Jul 18Good, reliable, efficient, no hassle, friendly pack, remove, redeliver and unpack.
08:09 30 Jul 18Polite, respectful, professional and efficient...nothing was too much of a problem and we had some very heavy stuff! A great team effort and considering this was our second move in 12 months it was relatively stress-free. I would thoroughly recommend these guys, they were a no nonsense, make it happen bunch! Thanks again to Simon and the team !
14:22 02 Jul 18Excellent, professional, efficient and friendly service. I ordered the full packing and removal service. The guys were very helpful and worked really hard in high summer temperatures to get the job done in a good timescale whilst taking care of our belongings too. Well done lads, many thanks for a great job.
21:48 30 Jun 18Fantastic service from the off. Polite, friendly staff. Nothing was too difficult and the packing was meticulous.
16:24 27 Jun 18These guys are brilliant! I've used them twice in the past year. They have arrived on time, moved things efficiently and have been friendly and helpful - plus the office team are very good too. Highly recommend!
07:51 23 Jun 18We were pleased with the removal and storage service from Thomas Firbank - very effecient and great at communicatingThe delivery men worked very hard and were polite and considerate
19:03 17 Jun 18Absolutely brilliant! Friendly, polite, reliable and got the job done quickly and fuss free. Thank you!
13:01 05 Jun 18Thomas Firbank managed to make a tiring and stressful moving into a pleasant experience. The team was very courteous and attentive and made sure that all care was taken whilst moving delicate furniture between houses. From the customer service to the removal team, Thomas Firbank has been the best removal company we dealt with across the country.
07:38 01 Jun 18We used Firbank's after being let down by a local company. With 6 days notice everything was arranged. The guys packed and moved us with no issues and were excellent. All contact with head office and local representative were proffesional friendly and speedy. Would have no problems recommending Firbanks to anyone moveing.
16:51 07 May 18We were so pleased with the courteous and efficient service that we received from Thomas Firbank at the beginning of the year that we have recently used them again. An unfortunate oversight on the removal day was immediately corrected, within hours of it being discovered. The company is a pleasure to deal with and we would certainly use them again and highly recommend them to anyone wanting removals or storage.
02:15 23 Apr 18I have been using Fairbanks for many years. They are always courteous and I trust them to handle fragile things with care. Absolutely the best removers around.
22:56 03 Apr 18Thomas Firbank are an excellent removal company. I have used them x3 and they have always been professional and thorough. Timelines quoted were accurately achieved by workers with a committed and happy attitude.
12:28 21 Mar 18Friendly from the outset, the team worked really hard to make sure we had a great experience. Inevitably there was more stuff than we had realised, but it all got sorted without any grumbling. They were even great with the dog and the kids, so although I never want to move again...if I did I'd use them!We used Firbanks again this year to help us pack and store our belongings for a renovation project. As usual, they were quick, efficient, tidy and cheerful. We can happily recommend them.
17:12 05 Mar 18Very fast packing up my house. 5 storage containers were loaded in 4 hours, including them breaking down beds, cots etc. All packed very well with no damage.
11:03 01 Mar 18I am so thrilled that I chose to use Thomas Firbank to move the contents of my elderly mother’s bungalow for her. From the first contact, they were extremely helpful and sensitive to the situation and made a point of arranging the best date for my mother. Throughout the process, I was kept well briefed and on the removal day, the men were excellent at their job and everything was handled with great care and respect. I would not hesitate to recommend the company very highly to anybody looking for a reliable and professional removal company.
09:55 26 Feb 18An absolutely first class move last week from Firbank's. Nothing was too much trouble and as always the entire team were courteous, professional, helpful and above all meticulously tidy and organised. I can't praise them or recommend them highly enough. Thank you.
07:47 15 Feb 18Last part of our move went very smoothly, six storage containers and they put a team of seven to bring it all in. Beds and other pieces re constructed and nothing was too much trouble. Highly recommended.
13:12 13 Feb 18SafeRemovals were really helpful when we needed to move from one second floor flat in London to another (no lift). The narrow access was no problem for them at all. They were very quick and efficient. Delivery was on time and on budget. We chose pack our own stuff and they supplied all the correct equipment in plenty of time.
14:45 15 Jan 18We were put onto Thomas Firbank's when another company were double booked. Moving is a stressful time, but when move day came, nobody could have done a better job than the Thomas Firbank guys.From the time they arrived, they were happy, friendly and ultra helpful. Not a single thing was too much trouble for them.They really did go the extra mile that makes companies stand out from the competition. I'd like to thank them for such a smooth transition from one house to the next and congratulate them on such a wonderful, well tuned operation. Well done guys and thank you so much.Would recommend Thomas Firbank to all my family and friends and they will be my first call when we move again.
20:13 10 Dec 17Moved me on very short notice and couldn’t fault them. Everyone involved couldnt have been nicer. Thank you
12:14 04 Dec 17Lately I used Thomas Firbank Removals, for the third time over several years. Again, they were brilliant. I would thoroughly recommend them.
10:16 08 Nov 17Absolutely excellent service, cannot fault the company from the moment we met Paul to work out how much "stuff" we had, to the guys on the day, whose fitness going up and down stairs was incredible. Everyone was so friendly and helpful and no damage to anything. Would recommend Thomas Firbank and their associate companies to everyone
12:24 17 Sep 17Do exactly what they say they do.