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Live Google Reviews

Holly Newton
Holly Newton
09:06 02 Jun 21
Fantastic service throughout. Friendly, helpful and professional. We were very happy and we would definitely use this company again.
Simon Eliot
Simon Eliot
16:09 21 May 21
We have used Thomas Firbank before and so the firm was our first choice. We were quite right. Their surveyor was efficient and helpful, arrangements were made speedily, and the crew turned up on time. The crew were exceptionally good: we explained how the various boxes should be labelled and they followed our instructions to the letter. They were polite, careful and remarkably quick, both in loading and unloading. Firbank is an impressive firm and I wouldn't hesitate to recommend it to anyone.
Alison Haultain
Alison Haultain
06:45 20 May 21
All of the team at Thomas Firbank were excellent: the initial phone contact, the survey, and the removal team. Everyone was extremely professional, efficient and very friendly. We wouldn't hesitate to recommend them. Thank you guys.
Antouan Tsela
Antouan Tsela
11:04 22 Apr 21
Very quick and easy process and the man was very helpful. The guys that came to take our stuff were very polite and took great care of our furniture. The storage place looks fantastic, very secure and spacious.
John Warren
John Warren
18:06 18 Apr 21
I would highly recommend Thomas Firbank removals. The removal men were attentive and respectful and did everything they could to move us safely into our new house. They stayed late to ensure the removal was complete- friendly and very helpful.
Marleen Moxon
Marleen Moxon
18:32 15 Apr 21
Very professional team, friendly, cheerful working very hard and efficiently, taking away a lot of the moving stress. Big thank you to the guys.
Jeremy Persad
Jeremy Persad
10:56 05 Apr 21
Thomas Firbank's service has been impeccable from start to finish. They were also very flexible with storage and second removal arrangements.
Kirsten Bye
Kirsten Bye
18:47 26 Mar 21
Efficient, polite, extremely helpful, on time, tidy, secure and careful packing, accommodating. All round brilliant. Thank you
Sarah Mitchard
Sarah Mitchard
19:30 01 Mar 21
We would definitely recommend Thomas Firbank Removals. They were very professional, helpful and polite. It was nice to be able to use a local firm and they were no more expensive than the national companies. The team who came out to pack and do the removals were fantastic - very friendly, reassuring, hard-working and careful with our belongings. We felt as if nothing would be too much trouble for them. There was only a slight mix-up in the office diary with the final day, which was quickly sorted out. Overall, the whole team really helped to make the move as stress-free as it could be, and if we ever moved again we would certainly go back to them.
Andrew Ogier
Andrew Ogier
11:39 15 Feb 21
Great job , 5*
Graham Gittins
Graham Gittins
21:17 31 Jan 21
Excellent service, helpfull lads who listened to our needsHave recommended to friends moving soon
Vicki Bunn
Vicki Bunn
12:52 04 Jan 21
Highly recommended - the team in the office were responsive and extremely patient with constant changes to the dates and locations. The guys that did the removals were extremely polite and nothing was too much trouble for them.
Jeff Hosier
Jeff Hosier
19:54 29 Oct 20
Tidy, timely and efficient. Not cheap, but hassle free. Stored our stuff for a few months, and everything came back in as good condition as when it was collected. Would use again.
Suellen Dainty
Suellen Dainty
09:51 22 Oct 20
I have used Thomas Firbank Removals four times now, twice for international moves and twice for moves within England. I've also stored furniture and other items in their Gillingham repository. I wouldn't consider using any other company. All the teams are professional, speedy and first rate. Highly recommended.
Ann Hollas
Ann Hollas
18:17 16 Sep 20
This removal firm was brillant. They were careful with my possessions and good natured and friendly during the whole day. I had 4 vans loaded and unloaded all during the same day. Highly recommended.
Simon Toaldo
Simon Toaldo
14:14 14 Sep 20
We had our furniture delivered from storage. Super efficient and courteous as with our move to storage. Our stuff was in good order and the redelivery went really well. The chaps were polite and very flexible putting everything where we needed it. Great job, many thanks.
Ruth Surtees
Ruth Surtees
16:08 21 Aug 20
gilbert shama
gilbert shama
05:41 17 May 20
A first rate service. The removals chaps were highly efficient and most helpful!
Claer Turner
Claer Turner
05:51 06 Apr 20
We were very impressed by Firbanks from start to finish. The quote was prompt from Tom and they helped us out at a very stressful time.Pete + Damian were a great team ,worked extremely hard + FAST, and were very efficient. And I am particularly grateful for their huge efforts with my piano. Thank You!!!
Sarah Hurn
Sarah Hurn
12:51 28 Mar 20
Have to reward full marks for stepping in when initial firm unable to carry out the job.Easy-going & competent team..who went 'extra mile' in difficult circumstances..Many thanks Guys & keep safe.
Henry Corbett
Henry Corbett
19:07 26 Mar 20
We just used these guys to move us from London to Surrey in extremely difficult times.We should have been moving to Bath but the world changed and we had to adapt and so did they without issue.They were brilliant, punctual, efficient, careful and with relentless energy.I’d highly recommend.
Elisabethjane
Elisabethjane
10:42 21 Mar 20
The lads did a great job and I was very happy with them and the move. They were extremely helpful, cheerful and professional.
Christina Cole
Christina Cole
15:10 09 Mar 20
We have used Thomas Firbank for two removals and on both occasions we were highly impressed with them. They managed the entire process calmly and very efficiently, from the point of obtaining quotes from Tom, through to completion. We highly recommend them. Ingrid Sidmouth
Trevor Phillips
Trevor Phillips
07:34 01 Mar 20
They dropped of boxes in plenty of time for packing, arrived on time, worked really quickly, nothing damaged and all put where we wanted. Would highly recommendTrevor
Tara Kelsall
Tara Kelsall
19:32 11 Feb 20
Excellent, friendly and helpful service from the first phone call right through to the surveyor and moving team. We also left stuff in storage with them for 6 months. A successful experience all round!
Simon Jones
Simon Jones
12:26 10 Feb 20
I can't fault the team from Thomas Firbank. They gave us the impression that nothing was too much trouble and made the who process of moving as stress free as possible. I definitely recommend them and will use them if I ever move again.
Benjamin Kinsella
Benjamin Kinsella
19:38 25 Jan 20
Thomas Fairbank removals were superb, all the way from the initial contact and quote to the packing and removal. We had several quotes for our move and I would’ve chose Thomas Firbank on that initial contact alone. Tom was professional, polite and open - he stated that they weren’t the cheapest, but in my view you get what you pay for. The team who did our pack and move were top notch, 3 of them made short work of our rather cluttered 3 bed. All the packaging was provided and breakables were packaged very well. Tom popped in to see how the move was going and have a chat. It’s good to see the company take a genuine interest I can’t recommend them highly enough and I wouldn’t hesitate to use them again.
Jane Whatley
Jane Whatley
07:58 15 Jan 20
This company really saved me last Thursday. My related chain was a complete nightmare and I was unable to book Thomas Firbank until the day before our move. We had 3 lorries and 8 of the most polite, hard working and careful men that ever there are. HIGHLY recommended.
Karen McCloud
Karen McCloud
16:43 06 Jan 20
Excellent service. Tom was very helpful in providing a quote which included a few months storage, every query answered promptly by the team.The removal guys at both ends were friendly, efficient, fast and on time.Highly recommended.
Paul Goodwin
Paul Goodwin
10:34 09 Dec 19
They were excellent - turned up on time - they were polite, were quick and efficient loading up and unloading. We had some issues which meant some delays on the day, but the guys took this in good humor and without issue.Would highly recommend.
cmd
cmd
19:09 06 Dec 19
extremely polite workforce and a pleasure to deal with
Keith Browning
Keith Browning
17:07 27 Nov 19
We were very pleased with the removal which was staged over 2 days. The removal men were friendly, quick and generally careful: there were only minor scrapes to 2 items of furniture. The only reason for not awarding 5 stars overall was that we needed to be vigilant to ensure that they took what we considered to be the necessary precautions to protect floor surfaces, although I acknowledge that we are fussy in this regard. We would consider using this company again if we move again although we hope the need will not arise.
Chris Deverell
Chris Deverell
00:25 20 Nov 19
We recently moved from a very large townhouse in Bath with Thomas Firbank. They weren't cheap, but they did an absolutely amazing and fast job. Their many staff could not have been more friendly and helpful, responding cheerfully and positively to our endless requests.
Kay Brown
Kay Brown
19:28 16 Nov 19
From when Tom Griffin came round to give me a quote to the time the guys came to remove and put everything in storage for me, I have had excellent service, very prompt, good time keeping and nothing too much trouble from the guys. I am sure the next part of the removal service will be just as stress free as the first time, Thankyou all for a brilliant service, would highly recommend.
Kathy Butt
Kathy Butt
20:19 12 Nov 19
What brilliant all-round service. We had a messy move out in difficult circumstances due to a substantial 5 month build for disability. Everyone at Thomas Firbank was amazing and couldn't have been more helpful. What could have been another stressful part of the year was made so much easier. Thanks so much to the team.
jon hackett
jon hackett
09:02 03 Nov 19
We had the best experience with these lovely chaps! Nothing was too much trouble. They were extremely well humoured and tolerant of our chaotic house! Seriously.... we had a lot of s*** to pack! And they did it with smiles and patience. Couldn’t have asked for more. From initial contact to Tom popping by to quote and then the prompt arrival and major move - it was faultless and seamless. Thoroughly recommend this company and would definitely use them again - although if they see our number they might not pick up the phone!!! 🤪
Chris Dury
Chris Dury
17:00 14 Oct 19
Recently used Thomas Firbank Removals for my parents house move. It was the first time they had moved in 48 years and was a massive moment for them. The team from TFR were brilliant: they were courteous, efficient and accommodating. Nothing was too much trouble and they made the whole process so much easier than it could have been. 10/10 - Thank you!
Rosie Nottage
Rosie Nottage
15:38 14 Oct 19
Swift, good value, kind and careful - I have moved twice with Firbank and will move with them again.
Chris Steele
Chris Steele
20:57 07 Oct 19
The moves from old house to storage and back to the new property all went on schedule and smoothly enough with helpful and friendly removals teams. I would most likely use Thomas Firbank if I ever have to move again.
Lisa Prior
Lisa Prior
08:56 23 Sep 19
Thank you so much for a brilliant removal service. Paul in the office suggested a perfect solution for our needs and everything on the day went very smoothly and and to time. A problem with one piece of furniture was handled without fuss. Excellent value for money.
Howard Tansley
Howard Tansley
21:37 27 Aug 19
Very pleased with the service. Accommodating to our needs & all questions answered beforehand and packing materials provided prior to moving day. On the day everyone worked tirelessly and were polite, considerate and efficient.
Gareth Thompson
Gareth Thompson
17:22 21 Aug 19
Great service, good price. Most of the removal men worked on a niggly job with good humour.
Andy Stocker
Andy Stocker
12:50 20 Aug 19
The team at Thomas Firbank were amazing, they took the stress out of our move and I can't say how brilliant they were. I would not hesitate to recommend them to anyone as they did a first class job for us..... thank you.
Philip Kamm
Philip Kamm
10:43 19 Aug 19
Highly recommend. They provided a very high quality service taking exceptional care with all of our belongings.
Alexandra de Laszlo
Alexandra de Laszlo
20:11 10 Aug 19
Moving my things with Firbank was a good experience from beginning to end. Very friendly and helpful telephone conversations before the move, friendly and efficient movers. I highly recommend them. The price was good too.
Dawn Ayliffe
Dawn Ayliffe
10:57 31 Jul 19
Thomas Firbank provided an excellent, value for money service. Tom Griffin conducted the home survey and diligently followed through with a professionally presented quotation and follow up call. On removal day, a super team of four worked tirelessly, nothing was too much trouble. I am especially grateful for their moving of heavy garden planters and potted trees. Their can-do approach definitely took the stress out of the day. Highly recommend!
Anna Williams
Anna Williams
13:11 30 Jul 19
Excellent, professional service received for one of our customers.
E Waller
E Waller
21:57 09 Jul 19
Faultless from start to finish, all the guys were polite and very respectful.The job itself was done very quickly and was a lot less stressful than we’d ever imagined.Many thanks
Rebecca Scutt
Rebecca Scutt
19:07 09 Jul 19
We used Thomas Firbank Removals for a recent move, and we found the service to be very professional and efficient. They moved the furniture very efficiently, and expertly navigating the stairs and doors from our flat to the van. Highly recommended!
Dinny Whiting
Dinny Whiting
14:38 03 Jul 19
Super team, from start to finish a brilliant job. Fantastic service from start to finish- thank you! We are very pleased to have booked Thomas Firbank and highly recommend them.
Aidan Dodson
Aidan Dodson
10:16 16 Jun 19
We had only a relatively small job (by the hour), but they gave us full service, arrived at the removal property dead on time - and even discounted the final bill when delayed by traffic in between the two properties. Very much recommended!
IRENE PINNER
IRENE PINNER
17:32 07 Jun 19
The guys were a great team and looked after our possessions carefully. Nothing was too much trouble. Thank you and well done.
Katherine Lush
Katherine Lush
19:13 06 Jun 19
We used Firbanks for a move 5 years ago and had such a positive experience that they were my first choice for furniture storage during a refurbishment project.Again the administration was efficiently handled by Henrietta and the team who collected and returned the furniture were polite and helpful, moving some things within the house as well as into their van.No hesitation in recommending Firbanks.
Sarah Laville
Sarah Laville
14:42 03 Jun 19
Very professional and friendly staff - turned up on time and did the job cheerfully.They also did a move from London with their colleagues at Aussie Man & Van - four-bedroom house moved very professionally and efficiently. Really nice guys too!
Lorna Finnegan-Sellick
Lorna Finnegan-Sellick
11:32 18 May 19
We have just completed a 3 day pack and move with Thomas Firbank and their partner company Johnson’s. Everything from the initial quote to the final move was excellent. The team on the days were efficient, friendly, engaged and helpful. They listened to what we needed and were happy to accommodate special requests. It actually all made what could have been a stressful few days much more fun than we expected. Highly recommended.
Fiona Colliver
Fiona Colliver
19:25 12 May 19
Moved us from Surrey to Somerset at the end of last year. They were so efficient and worked very hard. I kept trying to encourage them to stop for a rest but they were having none of it.
Families Out Loud
Families Out Loud
18:00 11 May 19
Excellent service. The removal men were efficient and very polite. Thanks for making our move so smooth.
Helen Sinclair
Helen Sinclair
21:02 04 May 19
Great service with a very friendly team. Professional, polite, very efficient and a bit of a giggle to be honest. They worked brilliantly as a team and made our move seamless. Even with a delay before we could get into the new property they remained in good spirits . Would highly recommend and would definately use them again if I ever need to move. Please pass on my thanks to all the crew involved.
Lisa Cullen
Lisa Cullen
09:17 29 Apr 19
Excellent company, very helpful and efficient
Clive Adams
Clive Adams
18:48 11 Apr 19
Thomas Firbank moved us on 9 April and right from the initial visit by Tom Griffin through to the actual move we have been impressed by the company’s professionalism and friendly approach. Our packing boxes were delivered in very good time and any queries were quickly answered and helpful advice given. On moving day three trucks arrived from Thomas Firbank and their linked companies, with a team of five movers. They set to work immediately by protecting carpets and planning the order of the move. In little over three hours the house was emptied and by three o’clock everything was in the new house. Again the team were friendly, meticulous in their handling of our belongings and willing to discuss issues as they arose.I would have no hesitation in using Thomas Firbank and their linked companies in any further move. Our son who lives in South Wales was so impressed that he is considering asking Thomas Firbank if they do moves in that area.
Sharp Family Law
Sharp Family Law
10:39 11 Apr 19
This company have assisted us on more than one extensive office relocation, and their professionalism and efficiency have been excellent throughout. We would highly recommend their services for both business and personal use.
Mat Gould
Mat Gould
08:15 23 Feb 19
Thomas Fairbank completed a move for my mother. From the first contact and then through to the collection and delivery they have been excellent. Our house exchange was on/off and despite this last minute changes and they accommodated us allowing us to move successfully. The two gentlemen Chris and Peter who completed the move were an asset to the company. Polite and hardworking they managed to complete loading, delivery and offloading very efficiently and quickly. Thank you Chris and Peter. I thoroughly recommend using Thomas Fairbank.
Kate Howard
Kate Howard
11:05 20 Feb 19
Excellent service from the team at Thomas Firbank. The office staff were very organised receiving all the deliveries into storage and liaising with the suppliers as necessary and the delivery team were very friendly, polite and helpful on site. A pleasure to work with, thank you.
Caroline Jones
Caroline Jones
15:21 14 Feb 19
Thomas Firbank were excellent - staff very friendly and they got the job done quickly, efficiently and professionally. They even came back afterwards to collect the empty boxes so that they can be re-used! I would highly recommend them.
Mark Frost
Mark Frost
08:29 11 Feb 19
Professional removal service - helped us to sort out moving some stuff to storage and some to our new property and made the whole process very straight forward.
Jonathan Sharples
Jonathan Sharples
11:30 21 Jan 19
A very professional service for an art handling job at very short notice in Bristol.
Jacky Curtis
Jacky Curtis
15:54 14 Jan 19
We used Thomas Firbank for a complicated move from Monmouthshire to Dorset with most of the load going into storage with them and the remainder going to Dorset. They were excellent in every way and the 3 staff worked tirelessly - it took all day to load two lorries. Very polite and helpful.
Sophie Richards
Sophie Richards
12:17 11 Jan 19
Thomas Firbank provided us with an absolutely excellent service. The whole team were professional, efficient, and approachable and the job ran smoothly from beginning to end. We moved between Christmas and New Year; not the best time to be working, but Jason and his colleagues did the job with smiles on their faces and couldn't have been more helpful. I'd highly recommend the company.
ashley day
ashley day
14:55 26 Nov 18
The removals guys who showed up were excellent and worked very hard. The move went well. My only negative comment was there was not enough van space for all of our stuff and I had to use my car to transport some of my stuff. I think the estimator got the amount of stuff ever so slightly wrong.
Martin Harrison
Martin Harrison
08:41 17 Nov 18
We obtained 4/5 quotes for our house move and Firbank were by far the most flexible and competitive...we didn't have a lot to move so we were looking for a company that provided value for money rather than flat fees...this is exactly what we received and we paid by the hour which fitted our budget....the removal crew were early, very friendly and helpful and worked hard to keep the move time to a minimum...based on our experience this is a removal company we would recommend and you have the backing of a large, well organised and properly insured removal team if you decide to chose them
Phil Challen
Phil Challen
21:06 14 Nov 18
Moved from Bradford on Avon to Matlock in Derbyshire. The team was fantastic, and the price competitive. They wrapped and packed everything, and it all arrived safely. Great job!
Nick Bullman
Nick Bullman
18:25 11 Nov 18
Excellent service, an easy move with polite helpful and happy people doing the moving ... can’t recommend Thomas Firbank more highly
Ibrahim Muter
Ibrahim Muter
20:32 08 Nov 18
polite employees and high quality service
Systemagic Marketing
Systemagic Marketing
12:50 30 Oct 18
Amazing friendly service again, always happy to go the extra mile
Madi Fowler
Madi Fowler
09:35 18 Oct 18
Really great service - friendly and very efficient. We had to unexpectedly take my front door off to move the large items of furniture in - they dealt with that expertly and replaced the door perfectly afterwards. Great value for money and got everything done in perfect time.
Jane Gregory
Jane Gregory
17:33 13 Oct 18
From my first phone call to the office of Thomas Firbank I was really impressed. Henrietta was professional and efficient, she did what she said she would do and always in a very timely fashion. I felt the quote was extremely reasonable and I liked the fact that they could store our furniture - I had been looking at using a self-store place locally and it just seemed a bit messy. They guy, Matt and Josh, arrived bang on time on the day of removal, and were polite, friendly and incredibly efficient. When I made them tea they drank it as they worked, rather than stopping and "wasting" time. They dismantled beds and tables in super-quick time and had loaded everything into their van (from our first floor flat) before I knew it. They were undemanding, just got on with the job and were unfailingly professional and efficient - genuinely a joy to have around on a stressful day! I also trusted them implicitly. When I was Googling looking for a removals company I liked Thomas Firbank largely because of their consistently excellent reviews but also because those reviews often mentioned that customers have or would use them again - always a pretty compelling sign of excellent service. I wouldn't fail to give Thomas Firbank the first call if I ever move again - I cannot recommend them highly enough.
Arabella Budgett
Arabella Budgett
14:28 01 Oct 18
I can't speak highly enough of your service; Tom was helpful& reassuring beforehand. On the day, Charlie, Rich and Dan were efficient and careful. Not least their cheerful attitude and sense of humour helped make a stressful day easier. Although mine was not a big move, I had been recommended by friends who did a mammoth move to Scotland last year and were delighted by Firbanks. This was a downsizing move with a portion of furniture going to a daughter in London which you were very flexible about. I am more than happy to recommend Firbanks
C J Norman
C J Norman
07:54 17 Sep 18
The guys were great - tireless, careful, polite and did it all in good humour. V impressed. Henrietta in the office v professional - a real asset.
Clare Reakes
Clare Reakes
21:14 11 Sep 18
We moved last Friday, your guys were amazing ! I would recommend Thomas Firbank removals . Many thanks and kind regards.
tracey baker
tracey baker
17:29 01 Sep 18
Excellent service . Used for my daughters move across town and then for our move. Nice young lads polite and helpful. Did the job. They will be moving us again in 6 months .
B Purrier
B Purrier
09:16 24 Aug 18
My daughter's move was successfully completed this week [August 2018]The initial quote was easy to obtain on line and the move went very smoothly. Firbank have an arrangement with other local removers so can call in people & vehicles as required when they are very busy . We had two really good men, both from other companies who worked so hard and were very friendly and efficient at all times. Will certainly be our first enquiry point when any of the family next move!BP - Bradford on Avon
Emma M
Emma M
21:10 23 Aug 18
Really good service, no damages, very polite and helpful people throughout what can be a stressful time.Would definitely recommend them to anyone in the area.
Gilly Kyriacou
Gilly Kyriacou
09:57 20 Aug 18
I would certainly use and recommend Thomas Firbank again. A delight to speak to Henrietta in the office and Scott and his team were efficient, careful and responsive to any request made.(Very interesting to hear, too, that the original Thomas Firbank lived in the village!!)
patrick eavis
patrick eavis
16:18 18 Aug 18
Excellent removal company well priced and very efficient
Rachael Bradbury
Rachael Bradbury
17:10 15 Aug 18
The guys that helped us move on Friday were an absolute delight. Really cheerful, professional and really very helpful. I would happily recommend Thomas Fairbanks removals.
tracey baker
tracey baker
17:04 03 Aug 18
Excellent, service booked 2 men and a van forShort journey . Arrived early, worked hard. Thank-you. Have booked them again for our main move and storage .
Tony Cooper
Tony Cooper
17:12 30 Jul 18
Good, reliable, efficient, no hassle, friendly pack, remove, redeliver and unpack.
Peter Millard
Peter Millard
08:09 30 Jul 18
Polite, respectful, professional and efficient...nothing was too much of a problem and we had some very heavy stuff! A great team effort and considering this was our second move in 12 months it was relatively stress-free. I would thoroughly recommend these guys, they were a no nonsense, make it happen bunch! Thanks again to Simon and the team !
Andrew Taylor
Andrew Taylor
14:22 02 Jul 18
Excellent, professional, efficient and friendly service. I ordered the full packing and removal service. The guys were very helpful and worked really hard in high summer temperatures to get the job done in a good timescale whilst taking care of our belongings too. Well done lads, many thanks for a great job.
Stewart Donald
Stewart Donald
21:48 30 Jun 18
Fantastic service from the off. Polite, friendly staff. Nothing was too difficult and the packing was meticulous.
Myrtle Wassy
Myrtle Wassy
16:24 27 Jun 18
These guys are brilliant! I've used them twice in the past year. They have arrived on time, moved things efficiently and have been friendly and helpful - plus the office team are very good too. Highly recommend!
sue bradley
sue bradley
07:51 23 Jun 18
We were pleased with the removal and storage service from Thomas Firbank - very effecient and great at communicatingThe delivery men worked very hard and were polite and considerate
Alexandra Coomber
Alexandra Coomber
19:03 17 Jun 18
Absolutely brilliant! Friendly, polite, reliable and got the job done quickly and fuss free. Thank you!
Zanon Junon
Zanon Junon
13:01 05 Jun 18
Thomas Firbank managed to make a tiring and stressful moving into a pleasant experience. The team was very courteous and attentive and made sure that all care was taken whilst moving delicate furniture between houses. From the customer service to the removal team, Thomas Firbank has been the best removal company we dealt with across the country.
Ken Barker
Ken Barker
07:38 01 Jun 18
We used Firbank's after being let down by a local company. With 6 days notice everything was arranged. The guys packed and moved us with no issues and were excellent. All contact with head office and local representative were proffesional friendly and speedy. Would have no problems recommending Firbanks to anyone moveing.
Daphne Hunt
Daphne Hunt
16:51 07 May 18
We were so pleased with the courteous and efficient service that we received from Thomas Firbank at the beginning of the year that we have recently used them again. An unfortunate oversight on the removal day was immediately corrected, within hours of it being discovered. The company is a pleasure to deal with and we would certainly use them again and highly recommend them to anyone wanting removals or storage.
Carol P
Carol P
02:15 23 Apr 18
I have been using Fairbanks for many years. They are always courteous and I trust them to handle fragile things with care. Absolutely the best removers around.
Jason Smith
Jason Smith
22:56 03 Apr 18
Thomas Firbank are an excellent removal company. I have used them x3 and they have always been professional and thorough. Timelines quoted were accurately achieved by workers with a committed and happy attitude.
Caroline Ferguson
Caroline Ferguson
12:28 21 Mar 18
Friendly from the outset, the team worked really hard to make sure we had a great experience. Inevitably there was more stuff than we had realised, but it all got sorted without any grumbling. They were even great with the dog and the kids, so although I never want to move again...if I did I'd use them!We used Firbanks again this year to help us pack and store our belongings for a renovation project. As usual, they were quick, efficient, tidy and cheerful. We can happily recommend them.
Julius Sweetland
Julius Sweetland
17:12 05 Mar 18
Very fast packing up my house. 5 storage containers were loaded in 4 hours, including them breaking down beds, cots etc. All packed very well with no damage.
Daphne Hunt
Daphne Hunt
11:03 01 Mar 18
I am so thrilled that I chose to use Thomas Firbank to move the contents of my elderly mother’s bungalow for her. From the first contact, they were extremely helpful and sensitive to the situation and made a point of arranging the best date for my mother. Throughout the process, I was kept well briefed and on the removal day, the men were excellent at their job and everything was handled with great care and respect. I would not hesitate to recommend the company very highly to anybody looking for a reliable and professional removal company.
Alan Smith
Alan Smith
09:55 26 Feb 18
An absolutely first class move last week from Firbank's. Nothing was too much trouble and as always the entire team were courteous, professional, helpful and above all meticulously tidy and organised. I can't praise them or recommend them highly enough. Thank you.
K S
K S
07:47 15 Feb 18
Last part of our move went very smoothly, six storage containers and they put a team of seven to bring it all in. Beds and other pieces re constructed and nothing was too much trouble. Highly recommended.
Nicholas Blair
Nicholas Blair
13:12 13 Feb 18
SafeRemovals were really helpful when we needed to move from one second floor flat in London to another (no lift). The narrow access was no problem for them at all. They were very quick and efficient. Delivery was on time and on budget. We chose pack our own stuff and they supplied all the correct equipment in plenty of time.
Matt Taylor
Matt Taylor
14:45 15 Jan 18
We were put onto Thomas Firbank's when another company were double booked. Moving is a stressful time, but when move day came, nobody could have done a better job than the Thomas Firbank guys.From the time they arrived, they were happy, friendly and ultra helpful. Not a single thing was too much trouble for them.They really did go the extra mile that makes companies stand out from the competition. I'd like to thank them for such a smooth transition from one house to the next and congratulate them on such a wonderful, well tuned operation. Well done guys and thank you so much.Would recommend Thomas Firbank to all my family and friends and they will be my first call when we move again.
kate lane
kate lane
20:13 10 Dec 17
Moved me on very short notice and couldn’t fault them. Everyone involved couldnt have been nicer. Thank you
Sue Porter
Sue Porter
12:14 04 Dec 17
Lately I used Thomas Firbank Removals, for the third time over several years. Again, they were brilliant. I would thoroughly recommend them.
Pip Tonkin
Pip Tonkin
10:16 08 Nov 17
Absolutely excellent service, cannot fault the company from the moment we met Paul to work out how much "stuff" we had, to the guys on the day, whose fitness going up and down stairs was incredible. Everyone was so friendly and helpful and no damage to anything. Would recommend Thomas Firbank and their associate companies to everyone
Marie Cradock
Marie Cradock
18:32 05 Nov 17
A good efficient service. I will know more once it is unpacked in Australia!
Nick Lennon
Nick Lennon
09:33 28 Oct 17
This is the second time we have used Thomas Firbank for removals. Their service was excellent. Nothing was too much trouble. They were quick and efficient. We would have no hesitation in recommending them.
myrinda barlow
myrinda barlow
10:31 19 Oct 17
Excellent. Efficient and careful
Tom Firbank
Tom Firbank
12:24 17 Sep 17
Do exactly what they say they do.