Live Google Reviews
Jane Willatt
1700161140
Our move took place over two days. Jason, Chris, Adam, Lewis and Nick did a fantastic job. They were punctual, polite and calm throughout. Nothing was too much trouble. Jason arrived early and worked so hard to make sure that everything was in order. Thank you, Jason. 
Noel Vincent
1699794410
Mike and his team went over and above what we expected. Loading was very efficient but when we got to destination the lorry was too high to park on the property so they needed to carry everything a long way an onerous task. Even so they still offered to help us put stuff together. Highly recommended.Anne and Noel. 
Bruce Haines
1698915189
Excellent service from start to finish. Both the office and removal team were friendly, efficient and understanding… especially when we decided to move a lot of our possessions into storage at the last minute. Would highly recommend. 
Oliver Handy
1698510509
Reasonably priced, very considerate, and floor coverings used at all times to protect both houses. It felt too easy to move! I would recommend them to anyone 
Tim Baldwin
1693547593
We have used Thomas Firbank multiple times over the last 10 years.They have made our moves easy even when it's a stressful day, and so taking the pressure off us that it will all go to plan. Kind team, always smiling and nothing surprises them!!Will always recommend them in a heartbeat. ![Catherine Workman [Staff]](https://lh3.googleusercontent.com/a/ACg8ocIcpBVsxmxko9JFvOkSMpIWrQ2BlV5xx6jrSUMYIrOCJg=s120-c-rp-mo-s56-br100 "Catherine Workman [Staff]")
Catherine Workman [Staff]
1691211129
My mum used Thomas Fairbank for her move into a new flat. The teamwere friendly and cheerful and crucially really calm throughout. Everything was packed carefully and they were quiet, organized, respectful and professional as they went about their work. When we arrived at the new property, we found out the lift was broken. This could have been a disaster but Mike and James spent hours carrying everything upstairs and managed to stay cheerful throughout. We were so grateful that they made the move so stress-free. Would definitely recommend. 
Lowrie Gelbier-Bull
1690901574
I couldn't recommend Firbank Removals enough. We had the pleasure of Dan and Bobby helping us move, who were both incredibly professional and efficient.They had absolutely everything thought out, e.g. carpet protector for our new home (as it was tipping down with rain all day), tape to tape down drawers as they were being moved, and just how to arrange everything within the van so that it would all fit. They were so careful with our furniture - even with a couple of old wardrobes from IKEA that we had accepted would break if we tried to move them (we were prepared to get rid of them if they did!), but lo and behold they are still standing beautifully in our new home!If we move house again, I would absolutely rebook with Firbank Removals. Very fair prices too, compared to other companies. Thank you! 🙂 
Olly Price
1690393667
We were very impressed from start to finish as how courteous competent and friendly the whole team were. We would highly recommend! 
Hamilton Perry
1690186356
Excellent service, very professional bunch of guys who couldn't do enough for us. They really went the extra mile. 
Jen Kinloch
1689542631
The team from Thomas Firbank Removals did an exceptional job, even getting the sofa in over the balcony when it wouldn't go up the stairs. They were professional and cheerful throughout the move. I would definitely recommend them and would book with them again. 
Craig Kinnear
1688985371
We had brilliant service from the Thomas Firbank team. They moved our office furniture and computer equipment within Bath. They took great care and were very efficient. 
Helen Woodhouse
1688970182
Very impressed throughout. Extremely helpful team from first phone call through to the move itself. Friendly, polite and professional. Would highly recommend! 
Steph Conder
1688373236
Professional, quick and easy! I would highly recommend. They made my move in process very smooth, even with quite short notice!Thank you again! 
Daniel Crocker
1686075260
Can’t recommend enough. Arrived on time and moved everything in great time. Care was taken with every item and will definitely use again if we need to move. 
Liz Falzon
1685101141
This is the 4th time I've used Thomas Firbank for a full packing and moving service (over the last 22 years) and once again they were wonderful - polite, thoughtful, extremely hard-working and efficient and willing to go the extra mile to make the move as stress-free as possible. I'd never use anyone else. 
Richard Low
1683960049
Josh and his crew from Thomas Firbank Removals Ltd in Bath were fantastic. They were polite, respectful and careful with our belongings. This was the ‘least’ stressful move we’ve ever experienced so thank you! 
Liz Hunter
1683644073
Very efficient, polite and friendly service. Arrived on time, checked what was needed and wrapped my sofa and chairs well. Covered stair carpet and used mat to protect floor. Worked hard and were very obliging. Not only can I recommend them, but will be using them again to move from storage units to house. Thank you 
Mike James
1683479361
Mike, Brad & Lewis were an amazing crew to help with our move and worth every penny and then some!We had a pretty stressful build up to moving and when these arrived, all the stress just disappeared... they made everything so easy and we couldn't thank them enough for how relaxed they made us feel on what should've been a tough day. I had a hand injury at the time and they not only deconstructed our furniture at the old place and reconstructed it at the new place, they also made sure we didn't need to lift anything. We expected them to be only available to us for a few hours but when they told us we had them all day as necessary, the pressure just dropped.Honestly can't thank them enough - when we next move, we want these guys again! 
Paul Halliwell
1682703993
Professional, friendly & efficient service from start to finish, nothing was too much trouble. Watching them go at the job like a machine was impressive, methodical & organised & conscious of time as well as I was paying hourly. Highly recommended & fair price 
Mareen Tiley
1678828237
Great service! Thanks to Mike and James! That was already our second move with Firbank and we will definitely use this removal company again. 
Martin Richards
1678296513
Very happy with our removal experience with Thomas Firbank. They arrived promptly, only needed a little look around to plan and then got on with it. Two packed everything in the van carefully while one disassembled two beds. At the other end there were no issues with getting everything in the new house. All staff very polite and efficient. Would absolutely recommend. 
Helena Greatwood
1676413152
Excellent team helped us with our move. Very helpful and thoughtful. Thorough, yet quick, and attention to detail. Lovely chaps who made the move as stress free as possible.Highly recommended. Big thank you! 
Alan Morgan
1676230529
Really impressed with these people. Nothing too much trouble very friendly professional service. Highly recommended. 
Pamela Moore
1674753001
Thomas Firbank Removal Co was brilliant....punctual, polite, efficient. The guys made a difficult day much easier. Huge thanks. 
Jackie Sheppard
1674470817
We used Thomas Firbank to pack up a dining room, with a very large dresser full of glass and china and precious ornaments collected over many years, as we needed to turn the room into a bedroom at short notice. Mike and Josh were efficient, polite, helpful and went the extra mile to get it all sorted. Very happy to recommend them to others. Cheers chaps! 
Samantha Gorham
1672399932
Absolutely fantastic! Mike and his team were incredible. Super efficient and friendly. Good value. Really pleased we went with Thomas Firbank. Made moving so much easier! We used their packing service and it was absolutely worth it! Thank you so much! 
Jeremy Upton
1671301915
Thomas Firbank removals are excellent. They were extremely professional in providing a quote and making all of the arrangements for the move. All of their staff were unfailingly polite and helpful, and we were particularly impressed by the crew who completed our move for us. It was a long day in appalling conditions - the temperature never rose above freezing - but Jason, Luke and Lewis were helpful and cheery. Nothing was too much trouble for them, and I would not hesitate to recommend this firm. In fact, since we have moved into a short term rental, we will be using them again in about a year's time. 
Jon Morgan
1669756093
Choosing Thomas Firbank as our removal company has proved to be a great decision. The team led by Mark were a pleasure to have around. They were professional, hard working and efficient both packing us up and moving us up. We thoroughly recommend Thomas Firbank Removals. 
Mike Socha
1669238674
We were very impressed with Thomas Firbank. We paid for a full packing and removal service over 2 days in October. The team had most of our house packed on Day One & finished this off on Day 2 with our move into our new home despite appalling weather.The whole team were friendly and approachable and made a stressful couple of days more bearable. We had a huge number of pictures and photographs to pack and we made it to the new home with only 2 breakages, which Thomas Firbank are paying to repair.Overall, a great service and we'd highly recommend them. 
C J Norman
1669116282
Have to say that the guys who moved us were terrific. Pitch black with no outside lights, driving rain. I said we could finish the next day but they were determined and got it done that evening, in great humour. Others came from further afield to help. Really impressed with the team. 
Mark Frost
1668286948
Used this removal company for a second time and wasn't disappointed. They arrived promptly, swiftly got everything loaded and treated everything with care as if it were their own. Would highly recommend them 
Sarah Howard
1667735890
I've used Thomas Firbank a few times now - with moves within the UK and now to Australia. Always great to deal with, always reliable, always helpful. Wouldn't trust my home moves with anyone else. 
Roger Gray
1665854404
The guys were great. No complaints at all. Arrived on time, friendly and helpful at every stage. Thoroughly recommend. 
Inga Harris
1664781526
The actions of the whole team, from those in the office to those carrying out the move, reassured us at every step that satisfying our needs was their priority.Everyone was friendly and efficient, making the whole process of moving an easy one.When it comes time to move again, we will have no hesitation in using Fairbank’s again. 
Rex M
1664559714
Our move was made easy by the amazing team we had to move us from the South West to Surrey. Nothing was too much trouble and we can highly recommend them.They were a happy team and when we were tired they made us laugh and we can’t thank them enough for their hard work. Thank you Thomas Firbank. 
ward jones
1664049762
Our sixth move in over 40 years and by far the best. Excellent service. Nothing was too much for the staff team. Competitive quote. 'Master Removers' is not just a name, it is an appropriate title for Firbank and its partner companies. 
Sarah Paterson
1663682019
We used Thomas Firbank to collect our belongings from another storage facility, and deliver them to our new address. The team were absolutely fantastic, really easy going and flexible - despite the stresses that moving day inevitably brings! Great service. Thanks guys! 
John Forster
1659599921
Expert movers, who were patient, hardworking and provided an excellent customer focused service. 
MK Glenn
1658333353
Moving is stressful, but the teams, packing and unpacking, were amazing. They were all polite, friendly and worked really well together. We can't thank them enough and would've no problem recommend this company every time. 
Leonard Tippetts
1656086848
Recieved an excellent service from survey to completion. If in doubt, just go with them!They turned up early on the day and the local move was done by midday. Couldn't be happier with the service, especially for the price we paid. 
Em K
1651352730
Really impressed with the professionalism of the whole team. From the initial quote to managing dates, executing the move and storage to finally moving into our new home. The team worked extremely hard both packing our items and the end, unloading and moving them in. The quote was fixed at the start and there were no additions or hidden extras. I must admit they made, what is always a stressful occasion much more manageable and much less stressful. Thank you 
Khadija Meghji
1650568676
We used Thomas Firbank removals to store our furniture whilst we were waiting to move into our new property. From the packing to the delivery the service has been exemplary. Our belongings were treated with the utmost of care and when it was time for it to come out of storage, The whole process from booking delivery to the actual delivery was very smooth. Jason and Mark turned up nice and early and were so efficient. They took great care of the walls and carpets as well. No job was beyond them and they were really polite and friendly. I believe they went beyond what was required of them, happily moving anything I asked them toI highly recommend this company for all your storage and removals! 
HAL 9000 !
1649703956
Jason and Luke did a fantastic job. Well organised, on time and very helpful. Thank you so much! Highly recommended! 
Peter Gane
1648244217
The service provided by the Master Removers Group was second to none.Thomas Firbank carried out the initial survey with a personal visit, and provided the quotation. It was by far the most comprehensive and professional of all we received. Not the cheapest, but the one that gave me greatest confidence.Our move out was complicated by the fact that we had a lot of stuff, including a multitude of pot plants, and a long curving driveway, which made access by a large vehicle impossible.The plan was based on spreading the move out over two and a half days, and one and a half days into the new house, with all packing and materials included in the price.The actual move was carried out by Johnson’s of Shaftesbury, another member of the Master Removers Group, as all of them work in partnership. Mark and his team carried out the job very efficiently, with great good humour and courtesy, using one medium sized van and three smaller ones.To complete a great experience, there was no pressure to return packing materials, unlike some others, and the company will make one return visit to collect everything I want to recycle with no time constraint.This was my tenth move in the last fifty years (hopefully the last), but by far the best in every respect. 
RAchel Robbins
1647868524
Thank you for a stress-free move. An excellent team, really nice, really helpful, who worked so hard on both days. I'd definitely recommend them. 
sophie farrant
1646995657
Very professional, very quick and efficient. Everything was wrapped so well and the guys assigned to move our stuff in couldn't do enough for us! Highly recommend!**Update: we lost a lid to one of our ginger jars, they kindly looked through all the wrapping/boxes and found the lid! So kind and they went above and beyond! Thank you all so much!** 
Terence
1646681286
What a nice bunch! Martyn, Lewis, Jason and Shaun worked hard all day, helped by the cavalry of Ben and Luke who arrived in the afternoon. Worth every penny. 
Tim Rutherford
1646041162
Very efficient, really nice team of removers, nothing was too much trouble and they were very polite, tidy and well organised. They turned up on time, worked methodically, packed everything brilliantly and nothing was broken or damaged. When it came to unloading they made the whole experience of deciding where to put things stress free and moving things was no problem at all. Overall definitely value for money (and a better price than other quotes we got) and a fantastic team. We would certainly recommend Thomas Firbank to others! 
Harriet Prior
1645895126
This is the second time I’d used Thomas Firbank for moving and I will keep using them! So easy to book the removal in, they turned up early and got straight to work. The two guys were polite and hard working, everything arrived safely in one piece. Couldn’t recommend these guys highly enough 
Roy Bertuello
1644516489
What would you like from a removals company?Be on timeWork professionallyBe clean and protect floor coveringsBe polite and good humouredBe trustworthyGo beyond the minimum and help you with ideas and optionsTake careBe priced competitivelyWell Thomas Firbank have all of these qualities. They couldn’t do enough, worked very hard, and showed great care and respect all day. Unreservedly recommended!Will definitely use again. 
Fiona Allen
1643579628
Excellent service from beginning to end. All the gentlemen who moved us from Bath to Cornwall were so helpful, supportive and kind it really made all the difference. Thank you! 
Helen Parkes
1640007867
Can’t recommend this company highly enough. Nothing was too much trouble and they certainly did their best to reduce the stress from what is essentially a highly stressful experience. Damian and his team were so helpful and friendly, going out of their way to make things easy for us. They showed endless patience, especially when I forgot to tell them about things they moved which were meant to stay - they took them straight back in a very good humoured way! 
federico casarin
1637953860
Excellent work. Professional, friendly, very accomodating at a very good price. I would recommend them. 
Justin Young
1637667391
Great Team of Sharon, Jason, Jake, and Michael. Very flexible and willing to help with any request. Efficient, tidy and careful. 
Ross Watkins
1636319354
We couldn't fault the service we received from Thomas Firbank Removals. On moving day, Mark, Jason and the rest of the team were patient, friendly, polite and very efficient. They took all the stress out of moving day itself. Thoroughly recommend! 
Max Kombert
1636046616
Great company, use several times a year to help transport our gear for events. Highly recommend! 
Chris Rose
1634545106
Unlike other companies they actually picked up the phone, were incredibly responsive and competitive. They turned up on time and were both polite and professional. All in all a great service. Thanks 
Andy McGuinness
1632467507
Excellent removal service, very efficient and friendly quote & booking process when all firms are clearly very busy. Tom could not have been more helpful. A brilliant team from a sister ‘Master Removers Group’ company made the whole experience very easy. 
Tracey “Tracey” Stoppard-Brown
1629721667
Very friendly bunch of staff and extremely efficient. So helpful could not fault them. 
WILFRID LLOYD
1629186509
Great team who worked very hard and always with a smile.Helped us to survive a stressful day. 
John TJ
1627377728
Great experience from the team over a number of days. A young crew but with lots of experience and a clear understanding of customer service as well. Will use again. 
MrRhcmm
1625385752
Made a stressful experience infinitely easier - reliable and professional. Nothing broken! 
Holly Newton
1622624816
Fantastic service throughout. Friendly, helpful and professional. We were very happy and we would definitely use this company again. 
Simon Eliot
1621613349
We have used Thomas Firbank before and so the firm was our first choice. We were quite right. Their surveyor was efficient and helpful, arrangements were made speedily, and the crew turned up on time. The crew were exceptionally good: we explained how the various boxes should be labelled and they followed our instructions to the letter. They were polite, careful and remarkably quick, both in loading and unloading. Firbank is an impressive firm and I wouldn't hesitate to recommend it to anyone. 
Alison Haultain
1621493140
All of the team at Thomas Firbank were excellent: the initial phone contact, the survey, and the removal team. Everyone was extremely professional, efficient and very friendly. We wouldn't hesitate to recommend them. Thank you guys. 
Antouan Tsela
1619089462
Very quick and easy process and the man was very helpful. The guys that came to take our stuff were very polite and took great care of our furniture. The storage place looks fantastic, very secure and spacious. 
John Warren
1618769164
I would highly recommend Thomas Firbank removals. The removal men were attentive and respectful and did everything they could to move us safely into our new house. They stayed late to ensure the removal was complete- friendly and very helpful. 
Marleen Moxon
1618511540
Very professional team, friendly, cheerful working very hard and efficiently, taking away a lot of the moving stress. Big thank you to the guys. 
Jeremy Persad
1617620208
Thomas Firbank's service has been impeccable from start to finish. They were also very flexible with storage and second removal arrangements. 
Sarah Mitchard
1614627040
We would definitely recommend Thomas Firbank Removals. They were very professional, helpful and polite. It was nice to be able to use a local firm and they were no more expensive than the national companies. The team who came out to pack and do the removals were fantastic - very friendly, reassuring, hard-working and careful with our belongings. We felt as if nothing would be too much trouble for them. There was only a slight mix-up in the office diary with the final day, which was quickly sorted out. Overall, the whole team really helped to make the move as stress-free as it could be, and if we ever moved again we would certainly go back to them. 
Graham Gittins
1612127871
Excellent service, helpfull lads who listened to our needsHave recommended to friends moving soon 
Vicki Bunn
1609764721
Highly recommended - the team in the office were responsive and extremely patient with constant changes to the dates and locations. The guys that did the removals were extremely polite and nothing was too much trouble for them. 
Terry “Tez” Parfitt
1604057495
Jeff Hosier
1604001270
Tidy, timely and efficient. Not cheap, but hassle free. Stored our stuff for a few months, and everything came back in as good condition as when it was collected. Would use again. 
Suellen Dainty
1603360306
I have used Thomas Firbank Removals four times now, twice for international moves and twice for moves within England. I've also stored furniture and other items in their Gillingham repository. I wouldn't consider using any other company. All the teams are professional, speedy and first rate. Highly recommended. 
Ann Hollas
1600280260
This removal firm was brillant. They were careful with my possessions and good natured and friendly during the whole day. I had 4 vans loaded and unloaded all during the same day. Highly recommended. 
Simon Toaldo
1600092865
We had our furniture delivered from storage. Super efficient and courteous as with our move to storage. Our stuff was in good order and the redelivery went really well. The chaps were polite and very flexible putting everything where we needed it. Great job, many thanks. 
Ruth Surtees
1598026135
gilbert shama
1589694081
A first rate service. The removals chaps were highly efficient and most helpful! 
Claer Turner
1586152313
We were very impressed by Firbanks from start to finish. The quote was prompt from Tom and they helped us out at a very stressful time.Pete + Damian were a great team ,worked extremely hard + FAST, and were very efficient. And I am particularly grateful for their huge efforts with my piano. Thank You!!! 
Sarah Hurn
1585399911
Have to reward full marks for stepping in when initial firm unable to carry out the job.Easy-going & competent team..who went 'extra mile' in difficult circumstances..Many thanks Guys & keep safe. 
Henry Corbett
1585249658
We just used these guys to move us from London to Surrey in extremely difficult times.We should have been moving to Bath but the world changed and we had to adapt and so did they without issue.They were brilliant, punctual, efficient, careful and with relentless energy.I’d highly recommend. 
Jane Grover
1584787352
The lads did a great job and I was very happy with them and the move. They were extremely helpful, cheerful and professional. 
Christina Cole
1583766630
We have used Thomas Firbank for two removals and on both occasions we were highly impressed with them. They managed the entire process calmly and very efficiently, from the point of obtaining quotes from Tom, through to completion. We highly recommend them. Ingrid Sidmouth 
Trevor Phillips
1583048045
They dropped of boxes in plenty of time for packing, arrived on time, worked really quickly, nothing damaged and all put where we wanted. Would highly recommendTrevor 
Tara Kelsall
1581449556
Excellent, friendly and helpful service from the first phone call right through to the surveyor and moving team. We also left stuff in storage with them for 6 months. A successful experience all round! 
Simon Jones
1581337602
I can't fault the team from Thomas Firbank. They gave us the impression that nothing was too much trouble and made the who process of moving as stress free as possible. I definitely recommend them and will use them if I ever move again. 
Benjamin Kinsella
1579981103
Thomas Fairbank removals were superb, all the way from the initial contact and quote to the packing and removal. We had several quotes for our move and I would’ve chose Thomas Firbank on that initial contact alone. Tom was professional, polite and open - he stated that they weren’t the cheapest, but in my view you get what you pay for. The team who did our pack and move were top notch, 3 of them made short work of our rather cluttered 3 bed. All the packaging was provided and breakables were packaged very well. Tom popped in to see how the move was going and have a chat. It’s good to see the company take a genuine interest I can’t recommend them highly enough and I wouldn’t hesitate to use them again. 
Jane Whatley
1579075089
This company really saved me last Thursday. My related chain was a complete nightmare and I was unable to book Thomas Firbank until the day before our move. We had 3 lorries and 8 of the most polite, hard working and careful men that ever there are. HIGHLY recommended. 
Karen McCloud
1578329003
Excellent service. Tom was very helpful in providing a quote which included a few months storage, every query answered promptly by the team.The removal guys at both ends were friendly, efficient, fast and on time.Highly recommended. 
Paul Goodwin
1575887663
They were excellent - turned up on time - they were polite, were quick and efficient loading up and unloading. We had some issues which meant some delays on the day, but the guys took this in good humor and without issue.Would highly recommend. 
patryk gucio
1575050779
Keith Browning
1574874472
We were very pleased with the removal which was staged over 2 days. The removal men were friendly, quick and generally careful: there were only minor scrapes to 2 items of furniture. The only reason for not awarding 5 stars overall was that we needed to be vigilant to ensure that they took what we considered to be the necessary precautions to protect floor surfaces, although I acknowledge that we are fussy in this regard. We would consider using this company again if we move again although we hope the need will not arise. 
Chris Deverell
1574209533
We recently moved from a very large townhouse in Bath with Thomas Firbank. They weren't cheap, but they did an absolutely amazing and fast job. Their many staff could not have been more friendly and helpful, responding cheerfully and positively to our endless requests. 
