Live Google Reviews
Peter Moore
2 months ago
Firbank moved us from our house in rural Dorset into the centre of Bath in a pedestrian area - not an easy brief. The move was exceptionally well planned and executed and the whole team worked together brilliantly. The packing and protection of our pictures and furniture was expertly done and effective. We would thoroughly recommend them.
Response from the owner:Thank you so much for your wonderful review. We’re delighted to hear that the move from rural Dorset to the centre of Bath went so smoothly, particularly given the challenges of the pedestrian-area location.
It’s fantastic to know that you were pleased with the planning, teamwork, and care taken with your furniture and pictures. We’ll be sure to share your kind comments with the whole team.
Thank you again for choosing Firbank and for recommending us — it was a pleasure to help with your move.
Rita Cook
2 months ago
We moved on a very hot August day and the team of Martyn, Neil and Josh worked cheerfully together to ensure everything went smoothly. They handled all our possessions with great care and on arrival at our new home they ensured that everything was put in the correct place. It really felt as though nothing was too much trouble for them. An excellent service and would not hesitate to recommend.
Response from the owner:Thank you so much for your lovely review. We’re delighted to hear that Martyn, Neil and Josh made your move as smooth and stress-free as possible, especially on such a hot August day.
It’s wonderful to know that their care and attention to detail made such a positive impression, from handling your belongings carefully to ensuring everything was placed exactly where you wanted it.
We’ll be sure to pass your kind comments on to the team. Thank you again for choosing us and for your recommendation — it really means a lot.
Stuart Pow
2 months ago
They sent three lads who were on time and very courteous. Nothing was too much trouble.
The move was smooth and no time was wasted. Everything was carefully handled, wrapped or packaged as necessary. No damage in transit or when putting things into the new house. I would use this firm again.
Response from the owner:Thank you very much for your kind review. We’re delighted to hear that the team arrived on time, worked efficiently and took such great care of your belongings throughout the move.
It’s especially pleasing to know that everything arrived safely and was handled with care when moving into your new home. We’ll be sure to pass your lovely feedback on to the team.
Thank you again for choosing us, and we’d be delighted to help you again in the future.
Lee Williams
2 months ago
Not even had them yet. But rang up in a panic and Tom was absolutely excellent. It’s great to be able to speak to a remover who is actually local, personable but business like and knows how to give people excellent customers service . Thanks again Tom
Response from the owner:Thank you so much for your kind words. We’re delighted to hear that Tom was able to help and reassure you when you called in a panic!
It’s lovely to know that you appreciated the personal, professional and local service. We’ll be sure to pass your feedback on to Tom, and we look forward to helping you with your move when the time comes.
Thank you again for taking the time to leave us a review!
Dave
4 months ago
I would highly recommend the Thomas Firbank team for any moves. We recently moved from a second floor flat, no lift and on the hottest day on record. Despite this, the team were cheerful, polite and helpful. They were so accommodating and really put our stresses and fears to rest. I would have absolutely no problem recommending them.
Response from the owner:Thank you so much for your wonderful review and for recommending the Thomas Firbank team. Moving from a second-floor flat with no lift is challenging at the best of times, so we’re especially pleased to hear that the team remained cheerful, polite and helpful despite the heat!
It’s fantastic to know that their attitude and willingness to help helped put your stresses and worries at ease. We’ll be sure to pass your kind words on to the whole team.
Thank you again for choosing us and for taking the time to share your experience. We really appreciate it!
Rhian Angus
4 months ago
We used Thomas Firbank for moving out of a 4th floor flat with no lift to a house. They were absolutely amazing, very professional, didn't stop all day, so polite. Would give them more stars if we could. Thank you SO much. Will definitely be using again and recommending.
Response from the owner:Thank you SO much for your fantastic review! We’re thrilled to hear that the team made your move from a fourth-floor flat with no lift to your new home such a positive experience.
It’s wonderful to hear that you found the team professional, polite and hardworking throughout the day. We’ll definitely pass your lovely feedback on to them — we’re sure it will mean a great deal.
Thank you again for choosing Thomas Firbank, for your kind words, and for recommending us. We look forward to helping you again in the future!